Customer Success Manager New Santiago

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. PagerDuty is trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, and is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you\u2019ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world40 all in a flexible, award-winning workplace. Inclusion and diversity have been part of our cultural values since day one. We take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!

Overview

Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.

Responsibilities

• Assist assigned customer with on-boarding, configuration and ongoing product adoption
• Partner with Sales to create an engagement strategy
• Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities
• Reach out to customers and address where they are not fully utilizing the product
• Identify accounts that are likely to churn using product data, queries and information to support your analysis
• Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
• Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back
• Make your customers wildly successful at the work they do by leveraging the PagerDuty platform

Minimum Qualifications

Preferred Qualifications

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.

Location and work model

PagerDuty operates a hybrid work model with offices in 8 major cities. The role is based in Santiago and is expected to come into the Santiago office twice a week.

Equal opportunity and accommodations

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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