Customer Success Manager

Overview

PagerDuty is a global leader in digital operations management. We are seeking a Customer Success Manager to ensure customers are successful in using our services throughout their lifecycle. This role requires collaboration with sales, support, and cross-functional teams in a hybrid environment with regular in-person collaboration.

Responsibilities

• Assist assigned customer with onboarding, configuration and ongoing product adoption
• Partner with Sales to create an engagement strategy
• Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities
• Reach out to customers and address where they are not fully utilizing the product
• Identify accounts likely to churn using product data and information to support your analysis
• Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
• Assess customers that have churned or were lost, identifying reasons and building a strategy to win them back
• Help customers achieve success using the PagerDuty platform

Minimum Qualifications

Preferred Qualifications

Location and Work Model

PagerDuty operates a hybrid work model with offices in multiple cities. This role is based in Santiago and requires coming to the Santiago office twice a week.

What We Offer

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that enables business resilience and efficiency for enterprises. Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging.

#J-18808-Ljbffr