Customer Experience Analyst

Overview

Do you dream of an exciting Sales role where your work will have a real impact on people’s futures?

EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analyst taking the program to the next level!

You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As a Customer Experience based in Santiago , you will be responsible for identifying opportunities to improve processes, supporting customers before, during, and after their experience with EF, and ensuring that every interaction reflects our high-quality standards. Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience. This role involves direct interaction with our customers via phone, email, online platforms, and in-person—always with a personalized, human approach.

Responsibilities

Payment Processing :

• Collect payments from customers and ensure accuracy and timeliness.
• Assist customers with various payment methods and address any payment-related concerns or issues.

Next Steps and Pre-Departure Information :

Confirmation of Travel :

Communication with Schools Abroad :

Crisis Management :

Customer Satisfaction Delivery :

Requirements

Why you will love working with us

More than just a job, we offer a lifestyle. Enjoy performance-based bonuses, a welcoming international environment, energetic, and collaborative team. You'll have growth opportunities through training and seminars, plus the chance to travel internationally to attend events and visit our campuses. We value your efforts and aspirations, offering real professional development opportunities. Make a real impact by helping to break down language, cultural, and geographical barriers through education. Plus, fun activities like social events, parties, and sports.

Our company provides benefits in compliance with local labor laws, offering a comprehensive package designed to support your well-being both in and out of the workplace.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https : / / www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All posts are subject to a criminal background and reference check.

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