Senior Business Value Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you interested in working for a global enterprise software company to create and deliver our vision for the future of experience delivery under a Total Experience Vision. We are seeking a dynamic, creative, resourceful and motivated individual to join our team as a Business Value Specialist , with a specific focus on the business value derived from AI-driven experience orchestration solutions. In this role, you will be an integral part of our efforts to assess, quantify, and communicate the impact of our cloud solutions on our clients' business objectives. If you have a passion for technology, customer experience, and driving tangible business outcomes, we encourage you to apply.

About the Job :

As a Business Value Specialist covering Spanish-speaking countries in Latin America, you will be responsible for aligning customer experience delivery requirements with the vision of what is possible, and with the outcomes delivered by our platform, marketplace, and solutions. You will do so by workshopping the journey with the customer, finding the moments of truth, quantifying the stakes, and telling the end-to-end story that makes acting an imperative supported by value benchmarking and quantitative discovery methodologies. Success will be measured by differential win rates when you are engaged as well as bookings growth and satisfaction scores.

About You :

• You are an ambitious and results-driven professional with a passion for exploring the intersection of technology and business.
• Your expertise lies in but is not limited to the realm of AI, CCaaS, and Experience Orchestration solutions, where you are dedicated to unraveling the immense potential that these technologies hold in revolutionizing customer experiences.
• With a solid educational background in Business and a keen interest in emerging technologies, you bring a fresh perspective to the dynamic landscape of experience delivery. Your analytical mindset allows you to delve into the intricacies of client challenges, seeking innovative ways to enhance their customer experience through the implementation of cutting-edge solutions.
• You thrive on the opportunity to conduct value assessments, collaborating closely with clients and internal teams to understand unique business objectives. Leveraging your skills in data analytics, you excel in quantifying the business impact of experience delivery platforms on key performance indicators. You are committed to showcasing the tangible return on investment and delivering compelling value propositions to our clients.
• In addition to your technical acumen, you are a strong communicator with excellent presentation skills. You enjoy working collaboratively with cross-functional teams, including sales, customer service, and marketing, to align on strategies that effectively communicate the business value of cloud solutions.
• Your journey in the world of business analysis and customer experience has equipped you with a foundation for continuous learning. You stay abreast of industry trends and best practices, always seeking opportunities to contribute insights that drive the improvement of the usage of our offerings and supporting the customer with your expert voice, to share best practices and evolutionary schemes.
• You are excited about the transformative power of experience solutions and eager to contribute to the success of our clients by unlocking the full potential of customer experiences in the digital era.

Responsibilities :

Experience Delivery Background and Requirements :

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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