Customer Experience Consultant

Overview

Are you looking for a job that places you in the center of a complex and dynamic customer focus environment? Do you see it as a challenge to achieve results through partnering with various stakeholders at multiple levels within and outside the organization? Do you like to work in a diverse and international environment? The Customer Experience Consultant owns and manages the customer experience for assigned customers by proactively identifying issues, building strong relationships, and identifying solutions that benefit both the customer and the business.

We Offer

A challenging position in a dynamic environment. You will be part of a diverse international team that is running the engine room of Maersk. The role provides a complete end-to-end view of Maersk Ocean Logistics business with high exposure to internal and external stakeholders. The position offers strong personal development opportunities and growth within Maersk.

Key Responsibilities

• Demonstrate the customer\'s business acumen and understand the factors that drive decision making.
• Onboard customers and build strong, collaborative relationships with both established and new customers.
• Serve as the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle by collaborating with the customer and internal stakeholders.
• Understand external factors impacting the customer\'s supply chain and their sense of urgency, service needs, drivers, and desires.
• Align with customer expectations upfront and respond with suggested solutions.
• Take full responsibility for customer satisfaction across Maersk product offerings for own customers.
• Lead digital adoption discussions with customers.
• Cross-sell and upsell Logistics and Services products to customers.
• Conduct performance reviews with customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Actively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Show willingness to go the extra mile to provide solutions for customers.
• Continuously seek and act on improvement opportunities related to customers and internal / external stakeholders.

Requirements

Maersk is committed to a diverse and inclusive workplace and is an equal opportunity employer. We embrace different styles of thinking and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in a manner consistent with legal requirements.

We are happy to support your need for adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or perform a job, please contact us by emailing accommodationrequests@maersk.com.

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