Field System Engineer, Chile

Overview

Provide field technical support & services, including installation, preventive and curative maintenance, field actions at all stages of instruments life cycle management to secure and optimize lab production.

Responsibilities

• Perform procedures associated with installing, repairing and maintaining on an assigned instrument base, with consistent follow up and customer satisfaction.
• Negotiate and sell maintenance contracts to private labs, hospitals or industry.
• Answer internal & external customer inquiries and ensure regulatory compliance through timely and accurate documentation in ERP system.
• Manage spare parts inventory according to quality guidelines.
• From Level 10 : Ability to handle simple to complex maintenance; contribute to action plan definition to solving breakdowns with SE or specialists; pilot transversal missions in the long run.
• Develop & retain business, strengthen customer relationships.
• From Level 9 : Ability to handle autonomously complex maintenance; act as referent and advisor in key strategic ranges at all stages of commercial steps; support / act as specialists in partnership with support teams (maintenance, L2 support, …); handle field actions in other subsidiaries / Clusters / Distributors; coach peers / newcomers on new systems.
• From Level 8 : Act as a technical pillar for sub / clusters; recognized market expertise, ability to interact with KOL; contribute to projects related to her / his field of expertise.

Studies-Experience

Typical Studies-Experience, Skills and Qualifications :

Skills And Qualifications

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