Field System Engineer, Chile

Overview

Primary Purpose and Overall Objective of the Job : Provide field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab production.

Responsibilities

• All level : Perform procedures associated with installing, repairing and maintaining on an assigned instrument base, with consistent follow up and customer satisfaction.
• Negotiate and sell the maintenance contracts to private labs, hospitals or industry.
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system.
• Manage spare parts inventory according to quality guidelines.
• From level 10 : Ability to handle simple to complex maintenance.
• Contribute to the action plan definition to solving breakdowns with SE or specialist, pilot transversal missions in the long run.
• Develop & retain business, strengthen customer relationship.

Progression levels

Typical Studies-Experience, Skills and Qualifications

Scope and Resources Accountability

Language

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