Operations Manager

Location : Santiago de Chile | Hybrid

Full-Time | Manager Level

Hi there! Thanks for your curiosity

We’re driven by ambition and guided by a bold vision for the years ahead. As we scale our profitable ecosystem of tools and services, we’re seeking a standout Operations Manager for Chile to lead one of our most important clients.

Overview

Zubale is a technology company that enables retailers to win in eCommerce. We serve a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands across Mexico, Brazil, Chile, Costa Rica, Peru and Colombia. How? We have three key products :

• Flexifleet : Freelancer Marketplace to perform picking, packing, and delivery tasks for retailers and aggregators.
• Fulfillment Optimizer : Modular Software to increase productivity in eCommerce picking, packing and delivery.
• Consumer Connect : AI WhatsApp Conversational Commerce to boost sales and elevate customer experience.

We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We\'re building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business.

The Role

This role is responsible for owning the P&L and driving the day-to-day operations, ensuring excellence in service delivery, operational efficiency, and profitability. The Operations Manager will oversee a large, fast-moving operation, leading teams on the ground, managing client relationships, and implementing processes to guarantee top performance. Success in this role requires a combination of strong analytical and leadership skills, hands-on execution, and the ability to partner closely with our client to scale results and deliver impact.

What you will do

What we are looking for

Why Zubale, why now

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