Senior Operations Manager (m / f / d)

Overview

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We are looking for a motivated Senior Regional Operations Manager (m / f / d) who will help us shape our team, drive the company to the next level, and influence our success. You will manage operational topics concerning Flixbus’ bus partners in Chile in a rapidly scaling environment. This role is based in Santiago de Chile under a hybrid working model.

Responsibilities

• Build, maintain, and develop long-lasting relationships with bus partners and bus stations
• Manage day-to-day interactions with our bus operators to ensure there is no disruption
• Monitor operators’ adherence to processes and standards and carry out audits to ensure quality and safety
• Ensure compliance with Flixbus procedures and protocols
• Monitor and analyse KPIs to identify areas for improvement and provide actionable recommendations to enhance partner performance and service quality
• Work cooperatively with our operators to ensure information on our platform is updated and track training for bus drivers
• Collaborate cross-functionally with internal teams (e.g., Network Planning, Business Development) for seamless operations

About You

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even if you don’t meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

To view more local benefits specific to each office location, please check out this link : Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in an ownership culture—giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!

Santiago, Santiago Metropolitan Region, Chile

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