Outside Customer Care Representative

Join to apply for the Outside Customer Care Representative role at AMF Bakery Systems .

Position Summary

Reporting to the Aftermarket Customer Care Commercial Manager, the OCCR will be responsible for growing AMF aftermarket part sales, increasing Repair and Modernization (R&M) sales, and driving service revenue in their region. This position will work closely with the OCCR Team Leader, Inside Sales (ISR), Regional Account Managers (RAM), and Field Service (FST) teams to enhance customer satisfaction and revenue.

Key Responsibilities

• Research and develop new opportunities during customer visits, utilizing hunting skills, which can be immediately handled or managed by ISR or FST teammates.
• Develop and manage an opportunity pipeline with probabilities, size, and next steps.
• Support ISR and RAM colleagues in lead generation and opportunity closure.
• Build strong relationships with existing strategic customers and deliver excellent customer service.
• Present business proposals, quotes, service contracts, and sales for R&M and parts.
• Use AMF tools such as CRM, D365, and others for tracking customer interactions, opportunities, and quotes.
• Address internal and external customer needs promptly and effectively.
• Prioritize travel to maximize territory coverage efficiently.
• Provide monthly updates on opportunities, issues, and support needs.
• Serve as the first line of support for customers in the field.
• Promote a safety culture and maintain a zero-accident environment.
• Participate in equipment installs, upgrades, and service to develop bakery and equipment knowledge.

Required Knowledge / Skills & Experience

Desired Knowledge / Skills & Experience

Core Competencies

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr