Benefits Representative (Quillota)

OverviewAs a Benefits Representative at Deel, you will play a crucial role in ensuring seamless benefit management and ongoing support for our clients\' benefits administration needs. You will be responsible for providing ongoing assistance to clients on their benefits policies on Deel's benefits administration platform.Key ResponsibilitiesOngoing Support : Troubleshoot and resolve benefits-related issues in both payroll and carrier connections; address short-term reporting requirements and ad-hoc requests from clients related to benefits administration; manage enrollment on carrier portals; conduct quality assurance testing on changes made on configured benefits modules; support customers on queries about benefit configuration and handoff to the relevant teams; train clients on navigating and utilizing our benefits administration platform effectively.Relationship Management : Manage accounts in either our SMB / MM or ENT segments; identify and flag risks that will lead to customer churn; build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation; be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders; coordinate with internal stakeholders to ensure timely response and completion of customer requests.Employee Support : Respond to benefit questions, support navigation of the system, and resolve issues with benefits; triage issues, solve and escalate to the appropriate teams.QualificationsMinimum of 2+ years of experience in benefits administration, preferably in a client-facing role.Deep understanding of US benefits administration processes and compliance requirements.Proficiency in utilizing benefits administration software platforms.Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.Strong analytical foundation with the ability to manipulate and synthesize data.Ability to manage multiple projects simultaneously and prioritize tasks effectively.Customer service experience, focused with employees.Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you'll enjoyStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including optional WeWork accessEqual OpportunityAt Deel, we are an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at

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