Customer Support Representative (Ch) (Quillota)

About MotionGiven the speed of AI advancement, we operate under two assumptions about the future of work : 1. AI will do 100x more work over the next decade2. Humans will always be needed for oversight, strategy, and the toughest decisionsTo manage this future, there must be a system that lets a single human manage 100x more work, done by both AI and people. That's what we're building at Motion.We spent the past 5 years building the best automated project management software—an AI project manager that eliminates reactive project management—Motion predicts what will get done early or late, automatically coordinates the right person to do the highest impact task at the right time, and ensures no steps are missed.The real moat in AI agents is context : whoever has the most data to let the system think and work exactly like their users will win. Motion already has a lead : tasks, projects, docs, meetings, calendars, and communication all live in one place, making us best equipped to swap out human work for AI technology improves. Integrating all these systems seamlessly is incredibly hard, but we're uniquely capable of doing this because we are one of the most operationally excellent companies in the world.With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we're well positioned to lead. Now we're building agents that work with extreme accuracy and unlock an order-of-magnitude boost in productivity.Motion isn't a 9–5. It's intense, fast, and not for everyone. But if you want to work with top talent, learn fast, and help redefine how work gets done—you'll thrive here.Location : Chile (Fully Remote)Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement.Key Responsibilities : Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreementsLeverage knowledge base to efficiently address common customer queriesIdentify and escalate technical issues, prioritizing customer satisfactionActively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenueAct as a pivotal bridge between customers and the product / engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developedWhat We're Looking For : Solid written and spoken English2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institutionCommitment to a 40-hour workweek, beginning at 1 : 00pm Chile Standard TimeGenuine enthusiasm for delivering unparalleled customer serviceAn independent spirit thriving in a remote, dynamic settingSharp analytical and critical thinking abilitiesAdaptability, coupled with a receptivity to feedbackFamiliarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plusWhy You'll Love Working With Us : Attractive compensation with structured pay reviews every six monthsClear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst rolesA culture that values internal growth and promotionA vibrant, collaborative, and innovative working atmosphereRespect for your time with a swift and transparent interview processHow to Apply : If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly.Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service.Motion is committed to creating a diverse and inclusive workplacewhere everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.Helpful Links : How Motion OperatesMotion Company Culturehttps : / / #J-

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