Payments and Partnerships Operations Specialist | Chile

Overview

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. Since the beginning of our journey, we have had one mission : to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial. We created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe. We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments.

As a Specialist of the Business Operations Team , your mission is to maintain the integrity of EBANX\'s payment operations, ensure the best quality of payment approval, build strategic relationships with stakeholders, establish business continuity, identify strategic opportunities to improve EBANX performance and provide technical support to internal and external areas.

Responsibilities

• Monitor and utilize advanced technical skills to analyze key performance indicators (KPIs) of all pillars of approval rates considering the technical and integration characteristics of each acquirer, issuer, BIN, products, API responses, ISO messages review and design and divisions like recurrent and card on file payments, card verification, installments and pre-authorization
• Lead and propose deep-dive action plans to enhance approval rates at the acquirer, partners, issuers and card schemes; propose and execute actions at country level to improve approvals and conversion rates
• Design and develop workflows and procedures to streamline payment operations, optimizing efficiency and effectiveness
• Build and manage relationships with payments partners (acquirers, issuers, card schemes and external providers) to ensure optimal performance and operations continuity; collaborate with partners to implement strategies to improve approval rates
• Conduct A / B tests with acquirers, focusing on enhancing approval rates and evaluating country approval strategies
• Stay informed of market and technology trends in the payments industry, mapping opportunities and recommendations to improve EBANX payment operations and approval rates; proactively adapt operational strategies accordingly
• Create dashboards and visualizations on Kibana / Grafana enabling deeper and specific analysis for conversion rate, including SQL queries for data analysis
• Analyze real-time data to identify patterns and trends that can enhance the efficiency and accuracy of Smart Routing strategies using advanced ML techniques
• Detect anomalies and handle alerts based on ML algorithms; work on continuous improvement of the monitoring tool, refining the algorithm and dashboards
• Collaborate with internal stakeholders (Products, Engineering, Fraud Prevention, Data Analytics, Commercial, Merchant Operations and Business Architecture) to guarantee and deliver the best approval rates to our merchants

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