Client & Talent Support Associate

Overview

Join to apply for the Client & Talent Support Associate role at Toptal .

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary

As a Client & Talent Support Associate, you will work with a forward-thinking, globally distributed, and fully remote team whose job is to provide exceptional customer service with a strong support-centered philosophy. You will be on the front lines of support as part of the Toptal Service Center, helping promote and preserve Toptal’s dedication to providing an outstanding experience to clients and talent alike. This role offers the opportunity to deliver the best impression and drive revenue generation.

Responsibilities

• Provide support to clients and talent using various communication tools such as email, chat, and phone.
• Collaborate with Sales, Talent Operations, Finance, and Legal teams to proactively meet the needs of both clients and talent. Utilize Zoom and Slack for effective communication and teamwork.
• Partner with client support teams and internal stakeholders to address and resolve issues promptly for clients and talent.
• Demonstrate a sense of urgency in resolving concerns for both clients and talent, involving relevant parties as necessary.
• Manage escalated cases and offer immediate assistance to clients and talent in the absence of management.
• Serve as a knowledgeable resource by staying updated on all Toptal service offerings and policies.
• Support new and existing team members through training and assisting with learning new tasks. Engage in special projects and initiatives to contribute to the success of both clients and talent.

Onboarding and Growth Expectations

Qualifications and Job Requirements

End of refined posting.

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