Position
Full-time | Remote | CST Coverage
Level 3 Engineer
We’re hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.
Responsibilities
- Handle escalations from Level 2 engineers.
- Perform advanced Azure tasks : resource setup, policies, security, scripting, automation.
- Support enterprise networking : firewalls, routing, VPNs, VoIP optimization.
- Mentor Level 1‑2 engineers, ensuring best practices.
- Document escalations, infra changes, and project work.
- Contribute to migrations and enterprise initiatives.
Requirements
5+ years as a senior IT engineer / Level 3 in MSP or enterprise.Strong Azure expertise (resources, policies, automation).Advanced networking (firewalls, routing, VoIP troubleshooting).Active Directory, Windows Server, Microsoft 365.Excellent English for client-facing support.Bonus : Mac support, ConnectWise / Datto familiarity.Benefits
Weekdays : Noon‑8pm CST.One weekend day : 8am‑5pm CST.Days off : One weekday + one weekend day (2 total).Device provided.#J-18808-Ljbffr