(Native German) Customer Support Consultant, Crypto (Latam, Remote)

Overview(native German) Customer Support Consultant, crypto (LATAM, remote)Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since

• , we\'ve become an industry leader in premium outsourced customer support and turned general with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. What you will doProvide exceptional customer support via chats and emailsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers\' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client\'s products and servicesCommunicate with developers and other departments of various IT companies What you need to succeed in this roleNative German and English communication skillsAt least 6 months of experience in a customer support rolePersonal or professional experience in crypto is a mustAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plusExperience with CRM systemsExperience in crypto / finance Benefits and perksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-development Note : The items listed in this section may vary depending on terms of engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we areWe are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Seniority levelAssociateEmployment typeContractJob functionCustomer ServiceIndustriesIT Services and IT Consulting Visit our website : #J-
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