(Native German) Chat Support Consultant, Crypto (Remote)

OverviewPassionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.ResponsibilitiesDeliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaintsBuild positive and long-lasting relationships with customersHandle customer inquiries and feedbackProvide valid, accurate information and solutions to customer requestsMaintain up-to-date knowledge of the company's trading platform and general market conditionsUnderstand customers' needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysQualificationsNative German and strong English proficiency (minimum C1 level)At least 6 months of live chat support experience, preferably in crypto or financial servicesStrong analytical, logical thinking, and problem-solving skillsPositive and responsible attitudeBasic financial knowledge or payment / banking experience is preferredCrypto industry knowledge is a plusCRM experience in Salesforce is an advantagePersonal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)BenefitsFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDRewards systemGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentBackgroundSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since

• , we have become an industry leader in premium outsourced customer support and turned integral with 8 hubs around the world.EEO StatementWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of opportunities and benefits. #J-
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