Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Introduction to the team : The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.
Make an impact : The Market Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.
In This Role, You Will
- Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
- Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
- Secure deals and promotions to support the brands’ merchandising and marketing efforts
- Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of :
- Unique market insights (partner reports, competitive data, key performance drivers)
- In-house revenue management tools (Rev+)
- Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
- Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
- Self-service tools (Expedia Partner Central)
- Execute effectively based on KPI metrics (targets, goals, and / or strategic objectives)
- Guide and support Hotel Partners to deliver the best traveler experience
- Promote self-service
- Conduct regular self-learning to improve skills
- Travel for partner visits 0-20% of the time
Experience And Qualifications
0-2 years of experience in account management, partner / client success, consultative sales, or related fieldProficient in English language skillsPassionate about travelWork independently and collaboratively with a diverse teamPossess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-makingPrioritize and multi-task effectively to achieve critical targets, goals, and / or strategic objectives set by TPM leadership teamContinue to follow up when facing testing situationsPresent ideas and directives clearly and persuasively, both written and verballyDemonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needsProactively and consistently demonstrate the unique value proposition of partnering with Expedia GroupPossess a growth mindset, consistently using feedback to improve in roleRelationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative styleDrive for resultsAccommodation requests : If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
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