Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from TECEZE
End to End US Recruitment Lead @ TECEZE | International Background Checks
Overview
We are looking for a Hands & Feet (H&F) Support Engineer to assist with providing console access to network devices for troubleshooting and diagnostics. The engineer will support remote network teams to restore connectivity at a site currently isolated from the network.
The role involves onsite presence, hardware handling, and real-time coordination with remote engineers through Microsoft Teams .
Responsibilities
- Visit the site to provide console access to network devices (switches, routers, firewalls, etc.)
- Assist the remote network team in identifying and resolving network isolation issues.
- Connect the console cable (USB-to-RJ45) from the laptop to the network device.
- Provide live remote access to network engineers for device configuration or troubleshooting.
- Ensure all equipment is handled safely and securely as per client protocols.
- Maintain clear communication via MS Teams or the designated collaboration tool.
- Document activities and share post-task updates with the project coordinator.
Pre-Site Requirements
Carry a laptopStable internet connection (wired or hotspot)Microsoft Teams installed and functionalTerminal emulator software (e.g., PuTTY, Tera Term, or SecureCRT)Review site access and safety requirements prior to the visitConfirm coordination details with the remote support teamOn-Site Activities
Connect to the network devices using the console cable.Share live access with the remote team for diagnosis and commands.Support any basic hardware actions (power cycle, cable swap, LED status checks, etc.).Maintain communication throughout the troubleshooting process.Post-Site Activities
Submit a brief activity report with confirmation of task completion.Return any replaced or removed equipment as per client guidelines.Escalate any unresolved issues to the network operations team.Requirements
Prior experience as a Field Engineer / Network Support / H&F Engineer .Basic knowledge of network devices (Cisco, Juniper, HP, etc.) .Familiarity with console connections and remote troubleshooting procedures .Strong communication skills and professionalism on client premises.Must carry personal laptop, console cable, and necessary accessories .Preferred Qualifications
CCNA or equivalent networking certification (preferred but not mandatory).Experience in remote troubleshooting or IT field support environments.Level 2 : Regional Network EngineerLevel 3 : Global Network Operations Center (NOC)Seniority level
AssociateEmployment type
OtherJob function
Information TechnologyIndustries
Computer and Network SecurityReferrals increase your chances of interviewing at TECEZE by 2x
Get notified about new Network Engineer jobs in Metropolitan Region of Caracas .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr