Technical Customer Support Representative (Remote, Latam) (Calama)

Technical Customer Support Representative (Remote, LATAM) We're looking for naturally curious problem-solvers who thrive on making complex ideas simple. This entry-level position is idóneo for someone who may not have formal tech experience but shows critical thinking, intellectual curiosity, and the ability to communicate clearly under pressure. You'll work in English across email, chat, phone, and live Q&A; during webinars, helping customers worldwide build online training academies and deliver exceptional learning experiences. Key Responsibilities Become an expert on the LearnWorlds platform and adapt it to many different types of users. Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&A.; Diagnose problems through structured thinking and product knowledge, escalating only when needed. Translate complex platform behaviors into plain language that customers understand, even if they're not tech-savvy. Collaborate with teammates to share insights, solve problems, and flag issues. Work closely with QA, Sales, Product Management, CSM, Training, and Software Development teams. Occasionally lead 1 : 1 support demos to guide users through specific setups or workflows. Requirements Fluent English speaker with excellent verbal comprehension and written clarity. Curious, analytical, and energized by live problem-solving. Can take a technical concept and explain it in a way your grandmother would understand. Calm under pressure; able to troubleshoot in real-time during a webinar or support call. Highly coachable and actively seek feedback to improve quickly. Quick learner with strong memory and retention of complex workflows and platform logic. Strong time management – respect shifts, deadlines, and the customer's time. Ready to dive into LearnWorlds' features, customers, and community. Bonus : Familiarity with SaaS tools, support platforms, or LMS products. Benefits Private life and health insurance plan. Fully remote work (when no team meetings are scheduled a few times per year). Your personal annual training budget. An annual home office allowance to set up your personal space. Company laptop. 23 days of paid time off. 3 early summer Fridays in July and August. A free LearnWorlds School to build and sell your own courses. Work in one of the globally top 5 e-learning platform teams. An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning. Annual company retreats (see the video of our latest retreat). #J-

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