Partner Success Manager

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Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, and retain partners and create a best in class partner experience.

What You’ll Do

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners and develop relationships with key decision makers, maintaining a regular and prioritized contact frequency.
• Align with Acronis Cloud Distributors for joint activities, enable the channel, and drive quarter-over-quarter cloud revenue growth through assigned partners.
• Train new and existing partners on products, support daily business and technology development, and guide them through onboarding and enablement with all necessary knowledge, resources, and tools.
• Perform account planning with all managed partners, tailoring details based on partner engagement, loyalty, and responsiveness.
• Motivate partners to sell Acronis services to their existing customer base, attract new customers, and help them retain existing customers.
• Drive partner satisfaction, acting as a trusted advisor and single point of contact throughout the entire partner lifecycle.
• Drive successful upsell / cross‑sell initiatives to increase new services attach rate.
• Engage and orchestrate internal resources (Presales, Technical Support) to support partner growth.
• Profile each partner’s vendor and tool usage and record the information in Partner Passport.
• Own partner lifecycle management, maintaining regular educational and evangelistic activities.
• Key KPIs : Total revenue from signed partners, churn rate, and number of Acronis services sold through the partner.

What You Bring

About Acronis

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), SMBs, enterprise IT departments, and home users. Our all‑in‑one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis has over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Equal Opportunity Statement

Acronis is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask you to remove virtual backgrounds and include in‑person interviews in our hiring process.

Use of AI‑generated responses or third‑party support during live interviews may be grounds for disqualification from the recruitment process. A full criminal, education and identification background check is required for all new hires.

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