Software Engineer - Chat / Portal (LATAM)

Software Engineer – Chat / Portal (LATAM)

Front is a leading AI‑powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate processes, and delight customers.

About the role

We are seeking experienced software engineers to join our chat / portal team. The team works on Front’s customer support tooling, including chat systems, portal platform, chatbot automations, and integrations. The role offers the opportunity to make a significant impact by building on our strong foundation to enable a wide variety of interactions and integrations with these new systems.

What you will be doing

• You will work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots, portal, self‑serve support, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front’s self‑serve support products.
• You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
• You will be developing in a JavaScript environment, with special emphasis on TypeScript, Node.js, and React.

What skills and experience do you need

Industry experience building fast, reliable, real‑time web-based applications.Fluency in a dynamic language like JavaScript, Python, Ruby, or similar.Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.Exposure to architectural patterns of a large, high‑scale web application.Product minded : committed to building the best user experience.Business minded : understands the power of leveraging technology toward business outcomes.Ability to thrive in a dynamic, fast‑paced, collaborative, and high‑growth environment.Understand the trade‑offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus

Location

Santiago, Santiago Metropolitan Region, Chile

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Software Development

EEO Statement

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and EU Privacy Notice.

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