Materials Handling / Logistics Technician

Overview

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming / outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. CO+I DIATs play a key role in delivering the core infrastructure and foundational technologies for Microsoft online services. The team focuses on personal and professional development, offering training, Diversity & Inclusion initiatives, and professional certifications. Our infrastructure spans a large global portfolio of data centers and servers, supporting services for billions of customers and millions of businesses. Microsoft aims to grow sustainably while meeting evolving business demands, and we uphold a culture of inclusion where everyone can thrive.

In this environment, you may be asked to travel for business to support other metros periodically, up to 25% of the time.

Responsibilities

• Customer Service : Maintain a strong focus on the impact of IAM tasks, ensure tasks are completed accurately and in line with company and contract requirements, understand stakeholder impact, communicate potential impact, and plan accordingly.
• Data Bearing Device (DBD) Destruction : Perform destruction of data bearing devices following SLAs and Microsoft policies; ensure DBD serial numbers match the database.
• Inbound and Outbound Logistics : Document inbound and outbound packages, execute deliveries as instructed, ensure accurate documentation, and apply appropriate customs documentation and standards for outbound packages.
• Inventory Management : Develop knowledge of stock control, perform cycle audits and data corrections, reconcile discrepancies, maintain physical inventory tracking and staging, and manage material movement per standard process.
• Operational Excellence : Follow procedures to run processes with consistency, accuracy, and timely delivery.
• Procurement : Notify management about stock shortages and escalate issues as needed.
• Safety Practices : Comply with security and data management policies, coordinate with security escorts, perform Task Hazard Analyses, and obtain required sign-offs for risk-related tasks.
• Tactical Shift Management : Perform tasks, escalate issues during high-volume periods, and seek guidance from management when needed. Travel up to 25% may be required.
• Warranty Process Management : Engage suppliers to initiate warranty claims when automation isn’t available, manage orders, process failed hardware through RMA channels, and meet related SLAs.
• Other : Embody Microsoft culture and values.

Qualifications

Required / minimum qualifications

Travel up to 25% as part of the role.

Background Check Requirements

Additional or Preferred Qualifications

Equal Opportunity

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need an accommodation during the application process, learn more about requesting accommodations.

Job details

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