Senior Operations Manager (m / f / d) - FlixBus Chile (Región Metropolitana)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for a motivated and driven Senior Regional Operations Manager (m / f / d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in a rapidly scaling-up environment and being responsible for managing operational topics concerning Flixbus' bus partners in Chile. This role will be based in Santiago de Chile under a hybrid working model. About the Role- Build, maintain, and develop long-lasting relationships with bus partners & bus stations- Manage day-to-day interactions with our bus operators to ensure there is no disruption- Monitor operators' adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards.- Ensure compliance with Flixbus procedures and protocols- Monitor and analyse KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality- Work cooperatively with our operators to ensure that their information on our platform is updated, as well as track training process for bus drivers- Collaborate cross-functionally with internal teams (e.g., Network Planning, Business Development) for seamless operationsAbout You- 5+ years of work experience in operations, ideally in dynamic daily environment within transportation, logistics, mobility, or delivery sectors- Fluent Spanish, advanced English is a plus- Ability to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills- Strong Analytical skills, advanced Excel- Trustworthiness, engagement, and flexibility as well as a hands-on mentality- Organized, independent, reliable and responsible working style- Ready to work hybrid (3 days per week in office) and travel occasionally across ChileWe recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer- Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.- Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.- Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life. #LI-Hybrid- Wellbeing support : Access confidential 1 : 1 counselling, courses, and stress management for yourself and up to four family members.- Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.- Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.To view more local benefits specific to each office location, please check out this link : Why Join Flix? At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you're ready to grow and lead your journey, Flix is the place for you!

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