Customer Success Manager (Remote from Chile)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Chile.

In this role, you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building trust and helping customers achieve measurable outcomes. Collaborating closely with internal teams, you will monitor account health, identify risks, and provide insights to influence product and customer experience decisions. This position offers the opportunity to operate in a fast-paced, collaborative environment while shaping scalable customer success frameworks and supporting high-impact accounts. You will leverage your experience to drive retention, renewals, and expansion, directly contributing to the success of both customers and the business.

Accountabilities

• Co-own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long-term value.
• Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance.
• Lead enablement sessions, workshops, QBRs, and other customer-facing activities.
• Monitor account health, usage metrics, and risk factors, taking proactive action where needed.
• Act as the voice of the customer internally, influencing product development and customer experience improvements.
• Collaborate with Sales on handovers, renewals, and growth opportunities.
• Contribute to scalable success frameworks, QA standards, and internal playbooks to optimize customer outcomes.

Requirements

Benefits

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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