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Platform Support Engineer

Platform Support Engineer

EquifaxProvidencia, Región Metropolitana de Santiago, Chile
Hace 20 días
Descripción del trabajo

Overview

Join to apply for the Platform Support Engineer role at Equifax .

Responsibilities

  • Work with software development engineers to understand the overall technical architecture and how each feature is implemented
  • Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA
  • Monitor, maintain systems / applications, look for opportunities to optimize and improve systems
  • Establishes technical proficiency in design, implementation and unit testing
  • Respond to assigned tickets / tasks in accordance with SLA guidelines
  • Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting
  • Update technical support documentation when required and also perform post-resolution follow-ups to help requests
  • Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved
  • Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives
  • Work effectively in an Agile environment; provide training or demos in the new / existing features

Qualifications

  • BS or MS degree in a STEM major or equivalent job experience required
  • 2-5 years of software engineering experience
  • Self-starter that identifies / responds to priority shifts with minimal supervision.
  • Software build management tools like Jenkins, Github Actions
  • Programing languages like Python, Bash, Go
  • Experience with Terraform
  • Software testing, performance, and quality engineering techniques and strategies
  • Cloud technology : GCP, AWS
  • Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.
  • Demonstrable cross-functional knowledge with systems, storage, networking, security and databases
  • System administration skills, including automation and orchestration of Linux / Windows, (Docker, Kubernetes, etc.)
  • Cloud Certification Strongly Preferred

    • Nice to have

  • Experience with Java.
  • Experience with AI for operations

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

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    Platform Engineer • Providencia, Región Metropolitana de Santiago, Chile