Linux Desktop & Devices Support Engineer (Rancagua)

Linux Desktop & Devices Support Engineer

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation and IoT. We support customers across many sectors and source providers worldwide.

Job Description

We are looking for a Linux Engineer / Administrator passionate about Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This is a globally remote role, unless otherwise specified.

Responsibilities

• Investigate issues reported by customers by researching and escalating when necessary.
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Own and manage your support cases, ensuring each is handled according to our Service Level Agreement (SLA).
• Deliver an outstanding technical support experience on the full Desktop and Server technical stack at Canonical.
• Maintain effective communication, be an excellent communicator and a service‑oriented professional.
• Prioritize customer issues and manage time effectively, making judgment calls to maximize impact.
• Participate in training sessions, team gatherings and company events; set aside time to learn about new products and technologies.

Location

Globally remote. The role may require occasional travel for team gatherings or company events.

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