Donor Care Specialist I, Fixed Sites (North East) (28846)

Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting‑edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life‑saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and / or tissue. It’s about life! Share our excitement and join our team!

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not‑for‑profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.

Pay rate : Starting wage of $18.00 / hr (and more with experience + education)

Job Title : Donor Care Specialist I, Fixed Sites

Revision : 0000

Job Code : 700246

Shift : 4x2 Rotating shift

FLSA : OT Eligible

Hybrid? N

CPF Level : TB1

Location : San Antonio

Dept. : Donor Services ‑ FS Labor

Business Unit : STB&T

General Summary

Responsible for the medical screening, whole blood phlebotomy, and care of blood donors within our service area in accordance with the standard operating procedure (SOP) and BBG / STB&T policies.

Support the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility / blood type.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Report to work as scheduled.

Display a professional image and positive demeanor that contributes to the success of the organization.

Deliver an outstanding donation experience by exceeding donor expectations.

Maintain regulatory compliance by successfully completing training and competency assignments on time.

Perform the quality control function (including documentation).

Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb / Hct via finger stick).

Obtain donor consent prior to donation. Perform whole blood phlebotomy.

Assess, treat and report adverse donor reactions (including documentation).

Perform record review and data entry.

Pack collected blood products according to defined manufacturing plans.

Ensure all necessary records and blood products are legible, labeled accurately and complete.

Maintain a good working relationship with coworkers and supervisor including reporting issues relating to donors, donor groups, or departmental operations.

Performs other duties as assigned.

Non Essential Tasks

Provide assistance to other departments as needed.

Education

Requires a high school diploma or general equivalency diploma.

Licenses and / or Certifications

Phlebotomy Certification preferred.

Experience

No prior specific work experience required.

Prefer phlebotomy experience in a blood or plasma center.

Knowledge

Must acquire a working knowledge of donor processing criteria.

Must acquire a working knowledge of medical terminology and geography.

Must become familiar with the community and area serviced.

Must acquire knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

Must demonstrate proper equipment use and care.

Must complete documentation in a legible manner.

Must demonstrate adherence to safety procedures.

Must demonstrate strong customer service skills.

Must demonstrate strong computer skills.

Must have excellent written and oral communication skills.

Must demonstrate competency in performing donor registration, screening, labeling, whole blood phlebotomy, monitoring donor safety, product packing and quality control.

Abilities

Must be a team player.

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Must have the ability to respond effectively to the most sensitive inquiries or complaints is crucial to the success of this position.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include :

• Competitive salary
• 100% Employer Paid Life Insurance
• 401(k) with Employer Contribution
• 100% Employer Paid Long-term Disability Plan
• Paid Time Off (PTO)
• 100% Employer Paid AD&D
• Extended Illness Benefits (EIB)
• 100% Employer Paid Employee Assistance Program
• Shift Differentials
• Group Health Medical Plan with prescription coverage
• Paid Holidays
• Variety of Voluntary Supplemental Insurances
• Incentive Compensation Plan
• Voluntary Dental Coverage
• Educational Assistance Program
• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace.

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