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Lead Business Analyst

SoftServeChile

Hace 23 días

Descripción del trabajo

Overview

Join to apply for the Lead Business Analyst role at SoftServe

WE ARE SoftServe is a dynamic global digital service and consulting company, driving innovation since 1993. With over 2,000 projects across the USA, Europe, APAC, and LatAm, our team transforms and optimizes business for ISVs and Fortune 500 companies. We are passionate professionals dedicated to solving complex challenges with cutting-edge technology solutions. Our client is a dynamic force in K-12 education, delivering cutting-edge communication and engagement solutions. They empower schools to effortlessly create and manage content, fostering stronger connections between educators, parents, and students. With their innovative platform, schools can enhance communication across digital channels, driving community engagement and enriching the educational experience. In collaboration with our client in the Education Tech domain, we manage Platform POD, the primary production management system. This project orchestrates releases for other PODs and develops a comprehensive ecosystem of marketing and communication tools designed to enhance school operations across the US.

IF YOU ARE

Proficient in the Product Management body of knowledge, including metrics and prioritization techniques
Skilled in persona analysis techniques
Experienced in the EdTech Industry, with a curiosity for its growth and impact
Aware of AI projects and their limitations within the EdTech industry
Capable of troubleshooting cross-functional dependencies
Willing to facilitate Scrum ceremonies effectively
Strong in communication and analytical skills to adeptly manage change management processes
Effective as a triage expert for requests from the customer experience team, handling bugs and improvements
Confident with EdTech Industry developments (nice to have)

AND YOU WANT TO

Define and execute product strategies that align with company objectives and user needs

Collaborate with stakeholders to develop a strategic product roadmap and define an MVP vision

Monitor the market, analyze trends, evaluate competitors, and position products for distinct advantages

Conduct workshops and user interviews to identify pain points, collect insights, and prioritize solutions

Shape the value proposition, write business and functional requirements, and plan product development

Facilitate solution design and critical trade-off decisions with engineering teams and architects

Actively collect and analyze user feedback to inform product improvements and next steps

TOGETHER WE WILL

Enjoy a flexible approach to the workplace

Care for your and your family’s wellness with a health and life insurance package

Boost leadership skills in managerial competencies within leadership development programs that enable emerging and mature leaders to deliver more value

Work with a diverse team of professionals in a collaborative enterprise environment

Be game changers who represent our best talent, top contributors, and creative minds in the annual SoftServe Awards

Get mentorship, coaching, events, and conference reimbursement

Have an opportunity to work with the world’s most recognizable companies

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development, Analyst, and Information Technology

Industries

IT Services and IT Consulting

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Lead Analyst • Chile