Business Analyst, Revenue Analytics

Overview

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Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary : Toptal is looking for a senior-level Business Analyst to provide business leaders with crucial insights and recommendations for improvement. This role is a key member of the Customer and Talent Analytics team. You will be assigned to support leaders across our Customer and Talent functions, with an initial focus on Talent Operations and its largest strategic initiatives. Are you passionate about using data to shape acquisition, retention, and segmentation strategies for both world-class clients and elite freelance talent? If so, we encourage you to apply. This person will use data, create and define metrics, measure performance, and develop reports. They will also build models, forecast outcomes, run experiments, and perform in-depth diagnostic analysis.

Ultimate success goes beyond data-related activities and delivers the “so what” that drives decisions and real business impact. It is imperative to fully understand the business function (processes, objectives, organization, performance drivers, barriers), and connect the dots between data analysis, business strategy, financial and operational effectiveness. We are looking for someone who is excited about seeing the bigger picture to make cross-functional connections in business processes, financial performance, and data. We expect that we not only answer the question asked, but also the question that was not. This Business Analyst needs to build positive relationships across the organization and have a “find a way” attitude.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities

• Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Tableau reports, and write SQL scripts; and extract insights from these data activities to inform business decisions.
• Utilize your financial analysis skills to assess and make recommendations that drive profitable business decisions.
• Use descriptive (what happened) and diagnostic (why did it happen) analytics to develop specific, actionable recommendations for business leaders.
• Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.
• Map business processes to their corresponding data flows.
• Proactively identify and surface opportunities to improve efficiency, conversion, revenue generation, client and talent experience, operations, communication, systems & tools, cash usage, etc.
• Work closely with data analysts, data scientists, report developers, and business process owners to empower data-backed decision making.
• Develop and drive data-backed strategies for the full client and talent lifecycle, including modeling talent acquisition funnels, building customer segmentation models, analyzing drivers of retention, and identifying opportunities for cross-functional process improvements.

Qualifications and Job Requirements

Details

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Location

Santiago Metropolitan Region, Chile

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