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(fluent Czech) Customer Support Consultant (LATAM, remotely)

(fluent Czech) Customer Support Consultant (LATAM, remotely)

SupportYourAppRegión Metropolitana de Santiago, Chile
Hace 8 días
Descripción del trabajo

Overview

Join SupportYourApp as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

What You Will Do

  • Communicate with hot leads and existing customers via calls
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers\' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client\'s products and services

What You Need to Succeed

  • Excellent Czech and English (B2) communication skills
  • At least 6 months of experience in a customer support role
  • Attention to detail
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

    • Nice to Have

  • Customer service or sales experience
  • Experience with CRM systems

    • Benefits and Perks

  • Fixed schedule, Monday to Friday, 4 AM - 12 PM UTC-3
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

    • Who are we?

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

    Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English .

    Visit our website : www.supportyourapp.com

    EEO and Privacy

    DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

    Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    Seniority level : Associate

    Employment type : Full-time

    Job function : Other

    Industries : IT Services and IT Consulting

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    Fluent Support Latam • Región Metropolitana de Santiago, Chile