Senior Healthcare Account Manager

Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity / affirmative action employer committed to diversifying its workforce (M / F / D / V).

The Senior Healthcare Account Manager is responsible for managing a portfolio of Federal contracts across various time zones and locations and leading an account management team. Overall duties focused on the timely fulfillment of assigned contract requirements and maintaining strong customer relationships while effectively addressing any customer concerns. Duties include the recruitment / hiring of qualified candidates, monitoring contract employee performance, and resolving any contract or performance issues. Responsible for overseeing team activities and mentoring account management team members. Senior Healthcare Account Managers must be highly organized, dedicated, and able to handle a variety of duties simultaneously. This role will collaborate with the Operations Manager to identify resource requirements and best implementation practices.

Supervisory Responsibilities

• Direct the work of lower-level Healthcare Account Managers and support staff on portfolio contracts
• Train newly hired Healthcare Account Managers and support staff on Decypher processes
• Mentor their portfolio team on account management practices

Duties / Responsibilities

Work with support teams from recruitment through hiring to promptly fill contract positions with exceptional healthcare and healthcare support personnel

Qualifications

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