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(Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)

(Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)

SupportYourAppSantiago, Región Metropolitana de Santiago, Chile
Hace 26 días
Descripción del trabajo

Overview

(Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)

Join SupportYourApp as a Technical Support Consultant to thrive in a multicultural and multilingual environment while working from home. You will support clients globally with a focus on cybersecurity and technical product knowledge.

What you will do

  • Provide exceptional customer support via emails
  • Troubleshoot technical products and applications
  • Provide product information and assist with sales-related questions
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Securely work with customers\' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client\'s products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed

  • Excellent English skills (at least C1 for both spoken and written)
  • Experience in customer service within a SaaS or cybersecurity company
  • Comfortable with technology and eager to learn new tools
  • KPI-driven, with a clear understanding of performance metrics
  • Hands-on experience with CRM (Zendesk preferred)
  • Creative thinker, able to propose alternative solutions when needed
  • Patience and resilience when handling complex cases or difficult customers
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  • The terms of engagement may vary; specific terms including compensation and benefits will be defined in your agreement if selected

    • Who we are

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team with unlimited care and a wholesome positive experience. We welcome people with various backgrounds and experiences. Send your CV in English highlighting your outstanding skills!

    Visit our website : www.supportyourapp.com

    Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law in the provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    Seniority level

  • Associate

    • Employment type

  • Contract

    • Job function

  • Other

    • Industries

  • IT Services and IT Consulting

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    Technical Consultant • Santiago, Región Metropolitana de Santiago, Chile