Squad Lead

Join to apply for the Squad Lead role at Infobip. Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it : with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

Squad Lead is a regional role that leads a cross‑functional team to deliver on business outcomes. This person is responsible for the squad vision, mission, targets, and metrics. The role works closely with enterprise line‑of‑business stakeholders and supporters in an Agile environment, continuously reviewing the team needs, refining priorities, and identifying opportunities to improve and innovate processes and work functions through process optimization.

Squad Lead primary focus is on achievement of financial KPIs for their designated squad which they ensure by supporting teams with day‑to‑day task alignment and coaching, customer escalations, and removing sales blockers. Squad Lead is the main interface between the squad and supporting teams. This person will ensure that the stakeholders are focused on enabling the squad towards success and are focused on delivering tasks or initiatives that enable the achievement of squad goals. Squad Lead owns the full target for the squad but is also expected to jump in and help to make sure the squad achieves those goals.

Main Responsibilities

• Develops short‑ and long‑term strategy and goals for squad (together with customer segment leads, Go To Market Managers, and other leadership) and breaks it down into initiatives and reachable milestones via sprint planning that they are responsible to achieve
• Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization
• Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence
• Holds squad targets and members accountable for achieving results
• Coordinates daily activities within and outside pod (e.g., sprint planning, dailies) and ensures work cadence in line with Agile way of work
• Is responsible to understand market, customers, products and to transfer this knowledge to squad members
• Acts as hands‑on coach, motivator, goal setter, and navigator for the art of sales (day‑to‑day coaching and activities / workload distribution)
• Provides necessary inputs and aligns with Chapter Lead on all activities related to people management and people development
• Owns squad’s pipeline management and delivers vertical / segment growth
• Manages squad’s performance by providing daily / weekly feedback
• Serves as the main point of contact and liaisons with deal supporting teams (legal, finance, etc.)
• Provides guidance and support during segmentation activities
• Manages squad’s deliverables and provides necessary support (e.g. customer meetings, escalations), while taking care of absence management and travel support / proposals

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

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