Process Documentation Specialist (Valdivia)

Join us as a Process Documentation Specialist at Tort Experts, where we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes.About Tort ExpertsAt Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve.About The RoleWe're hiring a Process Documentation Specialist to bring order and clarity to every moving part of our company. This person will be responsible for turning scattered, often undocumented workflows into clean, actionable instructions—breaking down how things work into their simplest, clearest, most repeatable steps, and making sure nothing gets lost in translation as we grow.You'll own the documentation of how every department operates—including client services, marketing, finance, operations, and intake—and build a single, interconnected knowledge hub that links every SOP, resource, and contact point together. This role requires an obsessive attention to detail, strong visual and instructional communication skills, and a love for simplifying complexity.ResponsibilitiesOwn the end-to-end documentation of all company processes in extreme detail, across every department : client services, marketing, sales, hiring, onboarding, finance, legal, and leadershipCoordinate with and "interview" every team member companywide to understand their exact day-to-day responsibilities and what processes they work on, to then be documentedCreate clear, step-by-step SOPs for all recurring workflows, decisions, and communications — from client onboarding to software usage to campaign managementDevelop and maintain a centralized master guide that maps to all department-level documentation and cross-links every relevant doc, form, tool, and stakeholderBuild visual systems of understanding, including flowcharts, decision trees, swimlane diagrams, Gantt charts, and org-wide process mapsCreate training assets such as annotated screenshots, video walkthroughs, and interactive guides to support onboarding and knowledge transferDocument software onboarding and usage for tools like Slack, ClickUp, Looker, Rippling, Google Workspace, and more — including login setup, best practices, and internal normsLead the development and ongoing evolution of a company knowledge base using tools like ClickUp Docs, Google Drive, or similarUse AI tools (e.g. ChatGPT, Scribe, etc.) to accelerate documentation, content creation, formatting, and visual clarityCreate templated formats to ensure consistency across all documents and make it easy for departments to submit updates or propose new entriesCollaborate with team leads to audit existing documentation, fill gaps, and ensure all live docs are up-to-date, accessible, and version-controlledSet up systems for ongoing documentation hygiene, including quarterly reviews and proactive identification of missing or outdated contentBuild internal playbooks and knowledge wikis that scale with the company's growth and complexityTrain internal teams on documentation best practices and foster a culture of operational clarityQualificationsAvailable to work between the hours of 9AM to 5PM EST to communicate in real-time via chat and video meetingsHave 3–5+ years of hands-on experience in process documentation, technical writing, or knowledge management—preferably in a fast-moving startup or small team environment where you built structure from scratch, not just maintained itComfortable working in an extremely fast-paced, high-growth, remote environmentPerfect English writing and speaking skillsTakes accountability and responsibility to make sure projects are completed on time or communicates if timelines should be adjustedInnately curious and constantly asking questions to get into the weeds of every process to understand why and how things are done the way they areMaintain a mature, composed and professional demeanor in the face of adversity / stressHumble with a willingness to learn from mistakes, receive feedback and grow from the experienceA systems thinker with deep expertise in process documentation and a passion for turning chaos into clarityExceptionally organized — you don't just file information, you architect navigable, intuitive ecosystems of knowledgeObsessed with accuracy, detail, and consistency — your documents are polished, unambiguous, and never staleProficient in modern documentation tools like Google Docs, ClickUp, LucidChart, Loom, Scribe, or Miro — and always learning what's nextNaturally visual and conceptual — you think in diagrams, workflows, and modular instructions, not just paragraphsConfident creating multi-format deliverables : written SOPs, screen recordings, video walkthroughs, visual flowcharts, toolkits, and AI-enhanced guidesTech-savvy and unafraid to dive deep into unfamiliar tools to understand how they work and how to teach others to use themAble to work cross-functionally, listen carefully, extract unspoken knowledge, and transform it into structured, reusable process assetsA proactive self-starter who thrives in fast-paced, growing environments where documentation has never been a priority — but now absolutely needs to beUnderstands the business impact of documentation — not just capturing knowledge, but reducing onboarding time, minimizing confusion, and enabling scaleBenefitsUncapped quarterly profit-sharing bonuses based on company performance100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any / all dependents (US based employees)100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees)401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)Unlimited paid time off with planned role / responsibilities coverageWork from home equipment budget (at company's discretion)Forever remote work environmentWhy Join Us? At Tort Experts, we believe in empowering our team members with growth opportunities, a adaptable work environment, and the chance to make a tangible impact.AA / EEO StatementTort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-

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