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Hardware Support Engineer - Field Device Operations

Hardware Support Engineer - Field Device Operations

PanoptycChile
Hace 7 días
Descripción del trabajo

Hardware Support Engineer - Field Device Operations

Hardware Support Engineer - Field Device Operations role at Panoptyc

About Panoptyc

About The Role

Core Responsibilities

Field Device Management

  • Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
  • Perform remote firmware updates and configuration changes across distributed hardware
  • Diagnose and resolve hardware connectivity, performance, and operational issues
  • Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible

System Administration

  • Managing installations of POSIX / Linux-based embedded systems, AWS IoT, Windows services and field devices
  • Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
  • Implement automated monitoring and alerting for device health and performance
  • Maintain device inventory, documentation, and configuration management systems

    • Installation Support

  • Support new location installations by configuring devices pre-deployment
  • Create and maintain installation procedures and technical documentation
  • Provide technical guidance to field installation teams
  • Validate device functionality and network connectivity post-installation

    • Infrastructure Optimization

  • Analyze device performance data to identify optimization opportunities
  • Implement standardized configurations and deployment procedures
  • Develop automation scripts for routine maintenance and monitoring tasks
  • Collaborate with engineering teams on device selection and deployment strategies

    • Required Qualifications

    Technical Skills

  • 3+ years of POSIX / Linux systems administration experience (Red Hat, Ubuntu, or similar distributions)
  • Experience with firmware management and updates for embedded devices or IoT hardware (Raspberry Pi, Arduino, NUC)
  • Network troubleshooting skills including TCP / IP, routing, VPNs, and firewall configuration
  • Command-line proficiency with bash / shell scripting for automation
  • Experience with remote device management and monitoring tools

    • Hardware Knowledge

  • Knowledge of POS integration and transaction data handling
  • Experience with embedded Linux systems and ARM-based hardware

    • Additional Requirements

  • Strong analytical and problem-solving skills for remote troubleshooting
  • Excellent documentation and communication skills
  • Ability to work independently and manage multiple concurrent issues
  • Experience with ticketing systems and incident management processes
  • Willingness to provide occasional after-hours support for critical issues

    • Preferred Qualifications

  • Administration of applications running on AWS (EC2, S3, IoT, ECS, Fargate, Cloudwatch etc..)
  • 2+ years experience writing and maintaining Python scripts or applications
  • Understanding of IP camera systems and video streaming protocols (RTSP, ONVIF)
  • Experience with configuration management tools (Ansible, Docker, IoT / Greengrass, K8s)
  • Knowledge of video analytics or retail technology systems
  • Experience with database systems for device logging and monitoring
  • Certification in Linux administration (RHCE, LPIC) or network management
  • Previous experience in retail, security, or IoT device management

    • Work Environment

  • Primarily remote work with occasional travel to installation sites
  • Standard business hours with on-call rotation for critical system support
  • Collaborative environment working with field technicians, engineering, and operations teams
  • Fast-paced environment supporting rapid expansion of device deployments

    • Growth Opportunities

  • Lead technical projects for large-scale device deployments
  • Mentor junior technical staff and field technicians
  • Contribute to engineering decisions on hardware selection and architecture
  • Develop expertise in emerging IoT and edge computing technologies
  • Contribute to our Gitops culture by contributing code and our CICD pipelines

    • Why Join Panoptyc?

  • Competitive salary and benefits
  • Be part of a rapidly growing team reshaping retail security
  • Full remote work flexibility with a dynamic, global team
  • Opportunity to work with cutting-edge data tools and technologies

    • Job Details :

  • Full-time status (40 hours per week)
  • Able to work during US Eastern time zone
  • Up to $30 USD / hr
  • Location : Remote

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