General Manager

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new General Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Responsibilities

• Create and complete annual business plan and goals
• Develop annual company budget, including projected revenue, projected expenses, and desired profit margin
• Apply Stages Model Organization Chart to plan and help determine staffing needs
• Oversee and assist with training and development of staff, as necessary
• Monitor and manage Marketing, Production, and Office Divisions to meet (or exceed) revenue, expense, and profit goals and objectives
• Ensure clear two-way communication with owner, managers, team members, property owners, and clients

Qualifications

• IICRC certifications—WRT and ASD, Master designation a plus
• Effective written and oral communication
• 5+ years management experience in the Fire and Water Restoration industry
• Excellent leadership and communication skills
• Knowledgeable at estimating, job costing, and quality control
• Working knowledge of Microsoft Outlook, Excel, Word, and Xactimate estimating software
• Experience working with property owners and clients
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.