Graduate Customer Success Manager (Valparaíso)

Join or sign in to find your next jobJoin to apply for the Graduate Customer Success Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalThe role of a Customer Success Manager at CanonicalCustomer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with their assigned customers, providing excellent experience navigating Canonical's offerings. They understand customer objectives and leverage internal and external capabilities to address pain points, align expectations, and develop collaboration roadmaps.We are expanding our Customer Success team to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.This role is an entry point into the CSM organization. While primarily focused on the Tech segment, including store customers, you will also manage an assigned portfolio. Ubuntu attracts thousands of new users monthly, and our goal is to ensure a top user experience through problem-solving, onboarding, enablement, and value realization. You will collaborate with other teams and engage with a diverse user base to identify future champions.Location : This role is remote worldwide.What your day will look likeSupporting customers by resolving ticket requests.Enhancing documentation on problem-solving, Q&A;, and onboarding materials.Driving campaigns targeting multiple customers via digital touchpoints.Identifying high potential and high-risk customers from new onboardings.Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.Collaborating with Sales and Support to develop engagement plans aligned with customer objectives.Engaging with your customer portfolio to identify risks.Collecting and formatting customer feedback for product team review.What we are looking for in youCustomer-facing experienceEmpathy and a natural drive to help othersPassion for technology, especially UbuntuExcellent presentation skillsStrong organizational skills for documentation managementTeam player capable of cross-department collaborationAdditional skills that you might also bringProficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills.What we offer youOur compensation considers location, experience, and performance, with annual reviews and bonuses. Benefits include : Remote work with biannual in-person team sprintsUSD 2,000 annual learning and development budgetAnnual compensation reviewRecognition rewardsPaid holiday leave, maternity, and paternity leaveEmployee Assistance ProgrammeTravel opportunities and upgrades for company eventsAbout CanonicalCanonical pioneers in open source, publishing Ubuntu and supporting AI, IoT, and cloud platforms. We hire globally, uphold high standards, and promote excellence. Since

• , we have operated as a remote-first company, encouraging innovative thinking, skill development, and professional growth.Canonical is an equal opportunity employerWe value diversity and are committed to a workplace free from discrimination. All applications are given fair consideration regardless of background or identity.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesSoftware Development #J-
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