Customer Retention Specialist (Work from Home)

Overview

Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is a sales-focused position where your primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product.

We are transforming how people learn through technology and personalized education solutions. Our Customer Retention Specialists are closers who bring empathy, resilience, and strong sales instincts to every conversation. If you excel at consultative selling, thrive in high-stakes conversations, and are passionate about education, this is your chance to make a direct impact — and get rewarded for it.

This is a remote, full-time role focused on handling high-level customer escalations, preventing churn, and driving renewals. You’ll work closely with our sales and training teams, use cutting-edge tools like Nerdy AI, and be backed by a coaching-driven culture that’s committed to helping you succeed.

Why Nerdy?

• Innovative Technology : Be a part of a leading US private tutoring company changing the game in education with innovative, tech-driven learning solutions.
• Career Growth Opportunities : This is a fully remote, full-time position that offers on the job training and future opportunities into training, management, and other parts of the business based on individual performance. Excel in your role and watch your career and earnings soar!
• Uncapped Earning Potential : Enjoy competitive base compensation with generous commission structures that reward your success.
• Lucrative Bonuses : Achieve and surpass your retention / renewal targets to unlock exciting performance bonuses and incentives.
• Make a Difference : Help students achieve their learning goals and make a real impact on their educational journey.

Location : Fully Remote - Based in Brazil, Argentina, Chile or Costa Rica

About Nerdy

Nerdy (NYSE : NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions.

Learn more about Nerdy at https : / / www.nerdy.com / .

Qualifications

Responsibilities

What Success Looks Like

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