Senior Full Stack Engineer (Back End leaning) - AI

Senior Full Stack Engineer (Back End leaning) - AI

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors. Front has received numerous accolades including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's Top Companies in 2023, Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's Best Workplaces list (2022), and Forbes Best Startup Employers (2022).

AI is transforming customer support, and Front is at the forefront of this transformation. The AI innovation team at Front leverages AI / ML methodologies to build functionality across the product. Our workflow automations, agent assistance, and operational insights are expanding as we scale. This role offers the opportunity to influence the product direction from the ground floor.

What will you be doing?

• Collaborate closely with product managers, designers, and fellow engineers to build and enhance product features.
• Develop in a JavaScript environment, with a strong focus on TypeScript, Node.js, and React.
• Contribute to the deployment of AI-powered features for users (e.g., AI Tagging, AI Answers, etc.).
• Take ownership of features end-to-end, often with minimal cross-functional involvement.
• Contribute on the backend across areas such as infrastructure, search, and persistence layers.

What skills and experience do you need?

Must Have

Should Have

Nice To Have

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.

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