Operations Director Chile

Overview

Reporting directly to the Managing Director, the Operations Director is a senior leader responsible for driving operational excellence and strategic transformation in a dynamic, fast‑paced environment within the defined budget. This role demands exceptional organizational, planning, communication, and leadership capabilities, coupled with the vision to design innovative solutions that challenge the status quo and deliver sustainable growth.

As a key member of the leadership team, the Operations Director partners with executives to shape long‑term strategies that enhance productivity, elevate customer experience, and strengthen GM Financial’s position as a market leader.

Role Scope

International Operations (IO) Chile : Retail and Wholesale Credit, Collections, Salvage, Customer and Retail Servicing and Business Integration Team (BIT).

Responsibilities

• Shape Operational Strategy : Collaborate with senior leadership to define performance goals and long‑term operational plans aligned with GM Financial’s global vision. Translate corporate goals into executable plans that drive efficiency, profitability and customer satisfaction.
• Drive Efficiency & Innovation : Lead process optimization initiatives that maximize productivity, reduce costs, and enhance customer‑centricity.
• Enable Growth : Develop strategies to scale programs enterprise‑wide, ensuring agility and resilience in a rapidly evolving market.
• Financial Stewardship : Partner with project managers to design operational, financial, and budgetary frameworks that support sustainable growth.
• Performance Excellence : Monitor key metrics and implement systems that provide visibility into progress, risks, and opportunities. Promote a data‑driven culture focused on accountability and results.
• Cross‑Functional Leadership : Build strong relationships with department heads, GM Chile, dealers, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Compliance & Governance : Ensure adherence to GMF policies, regulatory standards, and legal requirements. Strengthen operational risk management practices and governance frameworks to safeguard company assets and reputation.
• Regulatory Framework : Lead the implementation of new evolving regulations impacting the operating model, ensuring timely adaption of processes and systems.
• People Leadership : Work closely with HR to foster a culture of trust, inclusion, and high performance, empowering teams to deliver exceptional results. Lead a team of approximately 50 people (plus vendors), ensuring best‑in‑class processes and the highest customer experience and satisfaction results.

Qualifications

Seniority level

Director

Employment type

Full‑time

Job function

Management and Manufacturing

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