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Quality Auditor – Inside Sales

Jostens, Inc.Santiago, Región Metropolitana de Santiago, Chile

Hace 25 días

Descripción del trabajo

Position : Quality Auditor – Inside Sales

Location : Santiago, Dominican Republic

Remote Status : Hybrid

Job Id : 5475-8320

# of Openings : 1

General Description or Purpose of Job :

The role of the Quality Auditor is crucial in ensuring the deployment, implementation, and support of the quality management system. This includes monitoring results and collaborating with preventive and corrective actions (CAPA) to contribute to customer satisfaction and compliance with quality standards.

Responsibilities / Essential Functions :

Technical Quality Assurance.
Good communication skills to provide feedback, coaching, or teaching in a way that can be understood.
Monitor calls from a technical standpoint, collecting, analyzing, and visualizing call center data for insights.

Requirements :

High School degree or equivalent, and customer service experience.

6 months of Jostens experience.

Ability to coach and mentor people as well as maintain confidentiality.

Excellent verbal and written communication skills.

Able to work independently and as part of a team to achieve goals and meet deadlines.

Strong organizational, planning, and follow-up skills, with sound judgment in decision making.

Detail-oriented with accuracy in dealing with data and systems.

Strong interpersonal and communication skills to coach and mentor performance.

Weekly payment.

Two-way free route transportation.

Private medical insurance after 3 months.

Jostens provides products, programs, and services that help our customers celebrate moments that matter. Our mission is to Capture, Celebrate, Inspire. We work with our valued suppliers to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. Our team is passionate about living our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to act with integrity and responsibility, respect, and embrace change. We believe that living our values is essential to earning customer loyalty and meeting stakeholder expectations.

Through our mission and values, Jostens conducts all business with respect for our customers and communities.

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Inside Sales • Santiago, Región Metropolitana de Santiago, Chile