Content Approval Coordinator (Chile) (Puerto Montt)

Content Approval Coordinator Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL with offices in Brooklyn, Nashville, Denver, and Bogotá, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. We want to work with creative, passionate, positive, and forward-thinking individuals. The Content Approval Coordinator will work remotely with our growing team in Chile. In a Nutshell The Coordinator is a liaison between the client and our organization. The role consists of loading, reviewing, and approving content submitted by clients, assisting clients with content-specific issues / errors, providing technical support and responding to queries pertaining to their content. Compensation $1,000,

• $2,000,
• CLP monthly gross (depending on experience) What you will do Assist in client-relations aspects alongside Client Relations Coordinators, including managing difficult customer situations, responding promptly, soliciting feedback, and meeting commitments. Ensure full understanding of style guides for iTunes / Apple Music and Spotify, reviewing content best practices. Educate clients on the iTunes style guide and support other coordinators as needed. Resolve content-specific issues, help desk and email support, and occasionally assist in client meetings. Load and approve content submitted by clients for distribution to digital service providers around the world. Educate clients on how to use our content management system and communicate with Help Desk as needed. Perform manual iTunes / Apple Music uploads, including manual processing of ringtones and additional pushes such as Check Audio / Check Metadata. Perform manual checking and submission of album covers, proper genres, etc. Suggest solutions directly to clients when a product malfunctions, working with the Client Relations coordinator(s). Assist with queues within the Help Desk as needed. Recommend new article topics to the Customer Support Coordinators. Review, prevent, and resolve tickets in iTunes / Apple Music, review the monthly FTS report for cooperation with clients and colleagues. Report findings from Digital Service Providers to the Manager, Content Operations. Develop innovative approaches and present solutions when a product malfunctions or processes can be improved. Work towards resolving issues marked as "On Hold" in the Content Queue of SymphonicMS. Approve update / takedown requests and miscellaneous items that pertain to the content experience. What you need to have 1 year of experience in a customer service capacity. High School Diploma or GED. Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint. What will set you apart 3 years of experience in a customer service capacity. Experience resolving system issues or investigating customer service inquiries. Additional Insights This position will report to the Manager, Team Content. 6-month contract with benefits. 40 hours per week. Must be able to work Saturday and / or Sunday. Location Las Condes, Santiago Metropolitan Region, Chile Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing / Editing Referrals increase your chances of interviewing at Symphonic Distribution by 2x. #J-
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