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Field Service Engineering - Professional

bioMérieuxSantiago, Región Metropolitana de Santiago, Chile

Hace 23 días

Descripción del trabajo

Overview

Primary Purpose and Overall Objective of the Job : Provide field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab production.

Responsibilities

All level : Perform procedures associated with installing, repairing and maintaining on an assigned instrument base, with consistent follow up and customer satisfaction.
Negotiate and sell the maintenance contracts to private labs, hospitals or industry.
Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system.
Manage spare parts inventory according to quality guidelines.
From level 10 : Ability to handle simple to complex maintenance.
Contribute to the action plan definition to solving breakdowns with SE or specialist, pilot transversal missions in the long run.
Develop & retain business, strengthen customer relationship.

Progression levels

From level 9 : Ability to handle autonomously complex maintenance; Referent and advisor in key strategic ranges at all stage of commercial steps; Support / act as specialists in partnership with support teams (maintenance, L2 support, …); Ability to handle field actions in other subsidiaries / Clusters / Distributors; Coach peers / new comers on new system.

Level 8 : Act as a technical pillar for sub / clusters; Recognized expertise on the market, ability to interact with KOL; Contribute to project related to her / his field of expertise.

Typical Studies-Experience, Skills and Qualifications

Studies-Experience : Bachelor / Master’s degree in engineering (electronics, computer sciences, biotechnology) with 3 / 5 years’ experience.

Skills and Qualifications : Customer and solution oriented; Organized, rigorous and autonomous; Good communication / presentation skills; Ability to handle CRM (reporting and dashboard).

Scope and Resources Accountability

Scope and Resources Accountability : Manage system and field support of bioMérieux solutions.

Financial Indicators (revenue, budget, etc.) : Service revenues, OPEX, …

Key Performance Indicators (KPIs) : CRM KPI, Customer Satisfaction, Effective and efficient customer support of bMx systems.

Key Contacts (internal / external) and Interfaces : Managers, Sales Rep, AS and SE specialist; GCS & CSI, External : Laboratory Managers, KOL, Technicians, end user, subcontractors, distributors, legal and compliance authorities.

Language

Language A : English — Fluent / Intermediate / Basic

Language B : Local — Fluent / Intermediate / Basic

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Engineering • Santiago, Región Metropolitana de Santiago, Chile