Customer Quotation Representative

About the Role

Due to growth, an opportunity has become available for an individual to join our Service Team in the role of Customer Quotation Specialist. In this role, the successful candidate will be required to provide detailed quotations to customers and Service Sale team members

Responsibilities & Duties

• Receive and reply to all technician service sales quotation messages.
• Action all service sales quotes within 24 - 48 hours from the taken date, in line with Company policies and procedures.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolutions.
• Track, record and monitor progress of all service sales quotes (under $1500) that are sent directly to customers
• Service Sales reporting on current and forecasted sales.

Skills & Experience

• Attention to detail
• Excellent written and oral communication skills.
• Microsoft Office suit experience

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.