Chargebacks Analyst I (Los Andes)

Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with

• teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.What's the opportunity? As our Chargebacks Analyst, you will help us identify and report issues and follow up on corrective actions to resolve differences and deficiencies.What will you be doing? Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partnersAnalyzing information, thinking through difficult problems, and making critical decisions based on limited informationTracking and providing statistics on chargebacks for the Finance Management TeamTracking and maintaining fraud incident reports and other related analysesMaking certain that all chargeback activities are handled in accordance with regulatory requirementsReporting on Fraudulent vs Service related chargebacks, actions taken, and results obtainedCommunicating with our Payment Processors on our external partner's queriesCompiling the figures from various databases to build the team's monthly chargeback reportValidating chargeback reports by utilizing internal and external software systemsProviding team members with transactions reviewed by them that have come back as fraud chargebackWhat skills do you need? Bachelor's degree in administration or any other related field (in process or completed)3+ years of administrative or back-office experience, preferably in a multicultural environmentExperience and knowledge of chargebacksFluent in English and Spanish is a mustStrong Excel skills, ability to handle large amounts of data, and create reportsHigh attention to detail and excellent analytical skillsAbility to adapt to change quickly and multi-taskSystematic and well-organizedWhat do we offer? Remote work : work from anywhere or one of our offices around the globe!
• Flexibility : we have adaptable schedules and we are driven by performanceFintech industry : work in a dynamic and ever-evolving environment, with plenty to build and boost your creativityReferral bonus program : our internal talents are the best recruiters - refer someone ideal for a role and get rewardedLearning & development : get access to a Premium Coursera subscriptionLanguage classes : we provide free English, Spanish, or Portuguese classesSocial budget : you\'ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! dLocal Houses : want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back! For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is requiredWhat happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process! Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal! Seniority levelNot ApplicableEmployment typeFull-timeJob functionFinance and SalesReferrals increase your chances of interviewing at dLocal by 2xSign in to set job alerts for "Fraud Analyst" roles.Santiago, Santiago Metropolitan Region, Chile 1 month agoConsultor / a Forensic (Investigation, Disputes and Claims)Santiago, Santiago Metropolitan Region, Chile 1 month agoSantiago, Santiago Metropolitan Region, Chile 1 month ago
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