Senior Applied AI Engineer

Overview

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors. Front has received accolades including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's Top Companies 2023, Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's Best Workplaces 2022, and Forbes Best Startup Employers 2022. Front is transforming customer support, and the AI innovation team leverages AI and ML to build functionality across the product. This role offers an opportunity to join at the ground floor and influence the product direction as we scale.

Have a look at what the AI team has been building recently!

Responsibilities

• Design, develop, and deploy generative AI applications using NodeJS & TS that enhance product features and user experiences, focusing on applications like text generation, classification, RAG systems, etc.
• Collaborate with product teams to identify opportunities for applying generative AI to solve user needs and improve the platform's capabilities.
• Lead the exploration and implementation of state-of-the-art generative AI techniques, ensuring Front stays ahead of technological trends.
• Inform on AI model training and deployment infrastructure, ensuring scalability and efficiency.
• Dive deep into real-world data, ensuring high-quality model training and iteration.
• Monitor and evaluate the performance of AI applications, making adjustments and improvements to ensure they meet high standards.
• Keep abreast of the latest developments in machine learning and AI, advocating for best practices and integrating new technologies where appropriate.

Qualifications

Location & Work Model

This is a hybrid role, expected to be in our Santiago office on Tuesdays and Thursdays.

EEO and Privacy

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and the EU Privacy Notice.

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