Team Lead

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure all staff provide a great customer experience.
• Front desk tasks : answer phone calls politely and help with questions or concerns; taking information calls; assist in member check-ins, sign-ups, cancellations, and updating member account information; greet potential members and provide gym tours; facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in maintaining cleanliness and appearance of the gym.
• Assist in managing marketing efforts; ensure team members are aware of and trained on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Essential Duties And Responsibilities

Essential Behavior Requirements

Minimum Qualifications

Physical Demands

Benefits

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