Client Success SpecialistSnaphunt • Chile

Client Success Specialist

Snaphunt • Chile

Hace más de 30 días

Descripción del trabajo

The Role :

We’re looking for a Talent Success Specialist to own the long-term performance, satisfaction, and retention of the Virtual Assistants (VAs) we place inside insurance agencies. This role blends people coaching, structured accountability, and problem-solving . You’ll be the key link between the Virtual Assistant, their client, and our success team making sure everyone is aligned and thriving.

You will be responsible for :

Build strong relationships with assigned VAs through recurring 1 : 1s
Monitor satisfaction, professionalism, schedule compliance, and communication
Catch performance or engagement issues before they become fires
Lead escalations coordinating with the Client Success team when needed
Mentor VAs on how to grow inside their agency placement
Keep VA scorecards accurate and up to date
Own retention outcomes for your assigned VA portfolio

How Success Is Measured

Retention of Assigned VAs (primary measure)

Composite VA Scorecard Score , including :

Work satisfaction & communication environment

Schedule consistency

1 : 1 meeting cadence compliance

Escalation health score

Resolution Speed & Recovery Rate on at-risk VAs

Ideal Profile : Who You Are

You’re supportive but hold others accountable

You’re calm, direct, and composed under pressure

You enjoy problem-solving through people insights

You lead with emotional intelligence and clear communication

You help others grow, not just follow instructions

Requirements

English fluency (C1–C2) — written and spoken; comfortable on client-facing calls

Bachelor’s degree in Psychology, Business Administration, HR, or similar field (preferred)

2–3 years experience in one or more of the following :

People management or coaching

HR / Employee Relations / Talent Success

Customer Success / Account Management

BPO or staffing coordination

Strong interpersonal and communication skills

High emotional intelligence; able to navigate sensitive issues

Organized, detail-oriented, and data-driven

Stable internet connection and functional home office setup

What's on Offer?

Work in a company with a solid track record of performance

Attractive Salary & Benefits

Fantastic work culture

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Client Success Specialist • Chile

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