Advanced English Customer Service Agent

REQUIREMENTS:

- Exceptional English Proficiency: Fluent in speaking, comprehension, and writing, with the ability to communicate clearly and professionally across various communication channels, including phone, email, and chat.

- Outstanding Customer Service Skills: Demonstrates empathy, patience, and problem-solving skills, ensuring each customer interaction leaves a positive impression. Skilled at handling complaints and resolving issues effectively.

- Multitasking Ability: Capable of managing multiple tasks simultaneously, including handling customer inquiries, updating CRM systems, and following up on pending cases without compromising accuracy or quality.

- Strong Communication and Interpersonal Skills: Excellent listening skills, able to quickly understand customer needs and convey information in a clear, concise manner. Builds rapport with customers and provides consistent, personalized service.

- Technical Proficiency: Proficient with call center software, CRM tools, and general computer skills to efficiently navigate systems and retrieve customer information promptly.

- Goal-Oriented with a Customer-Centric Approach: Focused on meeting and exceeding performance targets while maintaining a high level of customer satisfaction.

COMPENSATION:

- $850,000 CLP gross monthly for a 42-hour workweek (includes base salary + legal bonus over 25% taxable with a cap of 4.75 IMM).

WORKING CONDITIONS:

- 100% on-site Santiagoo.

- Rotating shifts from Monday to Friday from 8:00 AM to 19:00 PM, Saturdays from 9:00 AM to 17:00 PM.

- From the second half of October to the first week of May, work is only Monday to Friday; the rest of the year is Monday to Sunday.

- Since we provide Customer Service to users living in the United States, we operate under the EST time zone (currently there is a time difference of +2 hours; that is, 8:00 AM in the USA is 10:00 AM in Chile).

TRAINING:

- We offer our collaborators a 5-day training, which will be on-site at our Santiago Centro offices (steps away from the Universidad de Chile metro), and will be compensated with $5,000 CLP gross per day.

CGS is a significant entity committed to the well-being of its collaborators and offers opportunities for growth and development within the organization. If you are interested in being part of our Customer Service Executive team, we would be delighted to have you on board!